Frequently Asked Questions for Business:
- How do I get help if I have questions after hours?
- Is there a new website I will have to visit?
- Will I have to set up a new username or company ID?
- Do I have to order new business checks?
- What happens to all of my previously scheduled recurring transactions?
- Will I still be able to set up my ACH file for a future date ahead of the conversion?
- Will I still have access to my Positive Pay items for review and approval during the conversion?
- What are the cutoff times for ACH transactions during the conversion?
- How will fees and interest be assessed on my account during the conversion?
- Will I continue to receive my checking account statement on the same day of each month?
- Are there any changes to the parameters for future dated ACH transactions?
- Will any external information transfer over to the new system?
A: We will be offering extended hours beginning on Monday, June 17th. Phone calls made to (877) 392-5132 will be answered between the hours of 6:00 a.m. to 10:00 p.m. central time for a two-week period, including weekends but excluding the 4th of July holiday.
For all questions before June 17th, please contact your local branch. For locations and hours, please visit https://www.ambankqc.com/locations/.
A: Beginning Monday, June 17th by 6:00 a.m. CT (7:00 a.m. ET), business customers navigating to the existing Business eBanking website will be redirected to new bank Business eBanking website. Redirect will be in place for two weeks, until Tuesday, July 2nd.
NEW: Business Mobile eBanking
*American Bank & Trust does not charge for Mobile Banking, but your mobile service may charge for text messaging and/or web access. Be sure to check your service provider for data rates.
A: There will be no change to your username or company ID for Business Electronic Banking (BeB). You will receive a new temporary password, which will be sent to you through the BeB system.
A: Existing check stock can continue to be used as no changes are being made to the actual account number.
A: You will need to re-establish any and all recurring transactions once you are in the new system. This includes internal transfers, wire transfers, and ACH transactions. You will have access to your existing template for informational purposes, but all information will have to be re-setup in the new system.
A: You will not be able to submit any ACH files after Thursday, June 13th. You will be able to set up an ACH on June 13th to process on Friday, June 14th, but you will not have access to completeQ: Can I continue to submit my ACH files as normal during the conversion? any ACH files on Friday, June 14th.
Q: Will I still have access to my Positive Pay items for review and approval during the conversion?
A: Positive Pay items will still post on Monday, June 17th, to your account, but our Operations team will have to go in and pull a report to assist you with the review and approve process. You will receive an email containing the list of items that hit as an “exception” and you will have to reply with an ok to pay or instruct us to return the item. This process will only take place on Monday, June 17th. After that you will proceed within the new system.
A: All customers will have to abide by the ACH cutoff time(s) on June 13th – first batch cutoff is at 1:00 p.m. CT (2:00 p.m. ET) and final batch cutoff is at 4:05 p.m. CT (5:05 p.m. ET). There will be no exceptions to these time limits.
A: All interest bearing accounts will be paid interest through June 14, 2019. Also, no charges will be assessed to deposit accounts until June 30, 2019.
A: No. All customers will receive a statement on 6/14/2019, the Bank’s last day on our current core system. Post conversion, deposit account statements will be generated on the last day of each month.
A: Yes. At this time and until the conversion is completed, you will only be able to submit an ACH transaction that is dated one day from the date of submission. For example, an ACH that needs to go out on June 7th, will not be able to be input until June 6th.
A: No. All external information will need to be manually re-entered.
Please continue to check back for more information as it becomes available.
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