Frequently Asked Questions for Business:
- How do I get help if I have questions after hours?
- Is there a new website I will have to visit?
- Will I have to set up a new username or company ID?
- Do I have to order new business checks?
- What happens to all of my previously scheduled recurring transactions?
- Can I continue to submit my ACH files as normal during the conversion?
- Will I still be able to set up my ACH file for a future date ahead of the conversion?
- Will I still have access to my Positive Pay items for review and approval during the conversion?
- What are the cutoff times for ACH transactions during the conversion?
- How will fees and interest be assessed on my account during the conversion?
A: We will be offering extended hours beginning on Monday, June 17th. Phone calls made to (877) 392-5132 will be answered between the hours of 6:00 a.m. to 10:00 p.m. central time for a two-week period, including weekends but excluding the 4th of July holiday.
For all questions before June 17th, please contact your local branch. For locations and hours, please visit https://www.ambankqc.com/locations/.
A: Beginning Monday, June 17th by 6:00 a.m. CT (7:00 a.m. ET), business customers navigating to the existing Business eBanking website will be redirected to new bank Business eBanking website. Redirect will be in place for two weeks, until Tuesday, July 2nd.
A: There will be no change to your username or company ID for Business Electronic Banking (BeB). You will receive a new temporary password, which will be sent to you through the BeB system.
A: Existing check stock can continue to be used as no changes are being made to the actual account number.
A: You will need to re-establish any and all recurring transactions once you are in the new system. This includes internal transfers, wire transfers, and ACH transactions. You will have access to your existing template for informational purposes, but all information will have to be re-setup in the new system.
A: You will not be able to submit any ACH files after Thursday, June 13th. You will be able to set up an ACH on June 13th to process on Friday, June 14th, but you will not have access to complete any ACH files on Friday, June 14th.
A: Currently, we allow you to set up your ACH files 17 days in the future. This functionality will be restricted leading up to the new system to eliminate any errors occurring with your payments.
A: Positive Pay items will still post on Monday, June 17th, to your account, but our Operations team will have to go in and pull a report to assist you with the review and approve process. You will receive an email containing the list of items that hit as an “exception” and you will have to reply with an ok to pay or instruct us to return the item. This process will only take place on Monday, June 17th. After that you will proceed within the new system.
A: All customers will have to abide by the ACH cutoff time(s) on June 13th – first batch cutoff is at 1:00 p.m. CT (2:00 p.m. ET) and final batch cutoff is at 4:05 p.m. CT (5:05 p.m. ET). There will be no exceptions to these time limits.
A: All interest bearing accounts will be paid interest through June 14, 2019. Also, no charges will be assessed to deposit accounts until June 30, 2019.
Please continue to check back for more information as it becomes available.
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