Mobile Banking FAQs

Q: What is American Bank & Trust Company’s AmBank Mobile service?

A: American Bank & Trust’s AmBank Mobile service is an easy way to access eligible American Bank & Trust accounts from anywhere, at any time, using your mobile phone. You can use our "App" to view your account balances and activity, transfer money between accounts, pay bills, or make check deposits.

Q: How do I access the AmBank Mobile App on my phone?

A: Download the App to your phone, by searching for American Bank and Trust from your mobile phone's application or games menu. You will see the iCan Consumer app. from your app store.

 

Q: How do I get started using American Bank & Trust Company’s AmBank Mobile?

A: Once you have downloaded the App, you will need to proceed through the set-up process before you will be able to see your account information.

Q: What accounts can I access with American Bank & Trust’s AmBank Mobile?

A: You can access the same accounts and information that you would access through the American Bank &Trust Consumer Internet Banking profile.

Q: Should I have a certain mobile carrier or phone to use AmBank Mobile?

A: You do not need to worry about carrier limitations however, there maybe model limitations. You must have a mobile internet connection. Similarly, if you have text messaging enabled on your phone, you can text for your balance.  Message and data rates may apply, please see your mobile phone provider or carrier for rates.

Q: Is American Bank & Trust’s AmBank Mobile secure?

A: Yes. Our technology services vendor worked with some of the foremost banking security companies in the world to provide commercially available security safeguards. AmBank Mobile keeps your personal information safe and secure with the following features:

We offer a secure online registration web site.

No personal or sensitive information, such as account numbers or passcodes, will ever be stored on your mobile phone.

AmBank Mobile uses multiple levels of encryption to protect your personal data, including your unique passcode.

The App identifies your phone each time you conduct a mobile transaction.

Q: How much does AmBank Mobile cost?

A: American Bank & Trust is providing AmBank Mobile as a complimentary service to further enhance the advantages and convenience of using the Bank’s debit cards and deposit account services. However, your mobile phone carrier may charge a fee for data access or text message capabilities provided to your mobile phone, please see your mobile phone provider or carrier for rates.

Q: What if I have locked myself out or cannot sign in through my mobile device?

A: You can unlock yourself, by using the "Forgot Password" feature.  You may also call 877-626-2265 or 877-392-5132 option 2 for assistance.

Q: What is the cut-off to receive credit for a mobile deposit item?

A: Availability of funds before 4:30 p.m. CST may post at end of business day during nightly processing.  After 4:30 p.m. CST may post next business day at nightly processing.  Saturday, Sunday, or any Federal Holiday is not a business day.

Q: Will someone have access to my account if my phone is lost or stolen?

A: We recommend that you always report the loss of a mobile phone to your mobile carrier as soon as possible and stop carrier service to your lost or stolen mobile phone. We also recommend placing a password or code on your mobile device.

If you are using our mobile application, you would still need to enter in your user ID and password, a PIN code if you set one up, your fingerprint ID, or Face Recognition onto the application.  If your phone was lost or stolen, the individual would still need to have access to one of the items above to gain access to your accounts.  We would suggest if you are using the mobile application, to set a password or passcode on your phone itself, as an extra layer of protection.

Q: Do I need to notify American Bank & Trust if I lost my mobile phone?

A: No. Report the loss to your mobile carrier to stop service to your phone. If your original phone number is retained after you receive a new phone, you will need to download the App again. Your existing passcode will continue to work. If you are issued a new phone number, you will need to repeat the registration/activation process.

Q: Whom do I contact if I need help?

A: To get help in person, visit the nearest Illinois or Iowa office of American Bank and Trust Company, N.A. during regular business hours.

To get help by phone, 877-626-2265 or 877-392-5132 Option 2.

*iPhone is a trademark of Apple, Inc.

To review the terms of conditions, visit Ambank Digital Banking Terms and Conditions.