Q: What is American Bank & Trust Company’s AmBank Mobile. service?
A: American Bank & Trust’s AmBank Mobile. service is an easy way to access eligible American Bank & Trust accounts from anywhere, at any time, using your mobile phone. You can use our "App" to view your account balances and activity, transfer money between accounts, pay bills, or make check deposits. You can also text us to receive up-to-date balance information.
Q: How do I access the AmBank Mobile. App on my phone?
A: Download the App to your phone, by searching for Ambankmobile. from your mobile phone's application or games menu.
Q: How do I get started using American Bank & Trust Company’s AmBank Mobile.?
A: Once you have downloaded the App, you will need to proceed through the set up process before you will be able to see your account information.
Q: What accounts can I access with American Bank & Trust’s AmBank Mobile.?
A:You can access the same accounts and information that you would access through your American Bank &Trust Consumer Internet Banking profile. You must enroll for Consumer Internet Banking to be able to have Mobile Banking.
Q: Should I have a certain mobile carrier or phone to use AmBank Mobile.?
A: You do not need to worry about carrier limitations however, there maybe model limitations. You must have a mobile internet connection. Similarly, if you have text messaging enabled on your phone, you can text for your balance. Message and data rates may apply, please see your mobile phone provider or carrier for rates.
Q: Is American Bank & Trust’s AmBank Mobile. secure?
A: Yes. Our technology services vendor worked with some of the foremost banking security companies in the world to provide commercially available security safeguards. AmBank Mobile. keeps your personal information safe and secure with the following features:
- We offer a secure online registration web site.
- No personal or sensitive information, such as account numbers or passcodes, will ever be stored on your mobile phone.
- AmBank Mobile. uses multiple levels of encryption to protect your personal data, including your unique passcode.
- The App identifies your phone each time you conduct a mobile transaction.
Q: How much does AmBank Mobile cost?
A: American Bank & Trust is providing AmBank Mobile. as a complimentary service to further enhance the advantages and convenience of using the Bank’s debit cards and deposit account services. However, your mobile phone carrier may charge a fee for data access or text message capabilities provided to your mobile phone, please see your mobile phone provider or carrier for rates.
Q: What if I have locked myself out or can not sign in through my mobile device?
A: You can unlock yourself, by going to Consumer Internet Banking and using the "Forgot Password" feature. You may also contact eBanking Services at (877) 626-2265, ext. 6524 for assistance. eBanking Services staff is available Monday - Friday, 8:00 am - 5:00 pm.
Q: Can I reset my password through the mobile banking application?
A: No. At this time you are unable to reset your password through your mobile device. To reset your password, you will sign onto Consumer Internet Banking through a browser window and use the "Forgot Password" feature to reset your password.
Q: Does AmBank Mobile. offer mobile deposit imaging?
A: Yes. American Bank & Trust offers a mobile deposit imaging feature through the AmBank Mobile. application. Once you log into your mobile application, you should see the Check Deposit option on the main menu of our app.
Q: What if I do not see the Check Deposit option?
A: You must have a qualifying account to use the Check Deposit option. If you do not have the Check Deposit option on the main menu, please contact one of our Universal Bankers during regular business hours.
Q: What is the cut-off to receive credit for a mobile deposit item?
A: Availability of funds before 4:30 p.m. CST may post at end of business day during nightly processing. After 4:30 p.m. CST may post next business day at nightly processing. Saturday, Sunday, or any Federal Holiday is not a business day.
Q: Will someone have access to my account if my phone is lost or stolen?
A: If you only use our balance inquiry text message service, no personal or sensitive information is stored on your phone, and you are protected from fraudulent use. We recommend that you always report the loss of a mobile phone to your mobile carrier as soon as possible and stop carrier service to your lost or stolen mobile phone. We also recommend placing a password or code on your mobile device.
If you are using our mobile application, you would still need to enter in your user ID and password unless, you have saved your user ID onto the application. If your phone was lost or stolen, the individual would still need to have access to your user ID and/or password to gain access to your accounts. We would suggest if you are using the mobile application, to set a password or passcode on your phone itself, as an extra layer of protection.
Q: Do I need to notify American Bank & Trust if I lost my mobile phone?
A: No. Report the loss to your mobile carrier to stop service to your phone. If your original phone number is retained after you receive a new phone, you will need to download the App again. Your existing passcode will continue to work. If you are issued a new phone number, you will need to repeat the registration/activation process.
Q: Does American Bank & Trust have a tablet application?
A: Yes, we only support the iPad application for tablets. The application is the same as the iPhone application. Download today!
Q: Whom do I contact if I need help?
A: To get help in person, visit the nearest Illinois or Iowa office of American Bank and Trust Company, N.A. during regular business hours.
To get help by phone, call our eBanking Services department at (877) 626-2265, ext. 6524. eBanking Services staff is available Monday - Friday, 8:00 am - 5:00 pm.
*iPhone is a trademark of Apple, Inc.
To review the terms of conditions visit Ambank Mobile User Terms and Conditions.